Strategies for Introducing Efecte Self-Service to Users
Strategies for Introducing Efecte Self-Service to Users
To achieve the anticipated operational efficiency, users must adopt the self-service portal. Here's how to encourage its use:
Prominent Intranet Link:
Place a conspicuous link, possibly with an image, on relevant business unit pages (like IT or HR).
Launch Contest:
Consider a competition to encourage user engagement upon launch.
Train Key Users:
Identify and train frequent users to ensure they use and promote the self-service portal.
Build Anticipation and Visibility:
Send teasers highlighting benefits and features before launch.
Ensure the announcement stands out and isn't lost among other communications.
Involve Service Desk Personnel:
Have them direct users to the portal when they make requests via email or phone.