In multi-language organizations, Efecte Self-Service allows services to be defined in user-preferred languages. If using only one language, you can skip this chapter.

Basic Concepts

• System Language: Used by service owners to define or edit services. It's always fully translated and will be displayed when user-selected translations are absent.
• Translated Languages: Three categories:
  • Fully Translated: All services are available in these languages.
  • Partially Translated: Indicates some missing translations, shown with a count in brackets.
  • Not in Use: Languages not supported or selected by the organization.
• Supported Languages: Efecte Self-Service supports multiple languages, including Croatian, Czech, Danish, and more.

For new services, always use the system language. If an unsupported language is required, contact your Efecte Sales representative.

Multi-Site Environment

Languages are available across all sites. Ensure all site-specific services are translated to all active languages.

Multi-Tenant and System Language Adjustments

Global Admin Language: Always English

Tenant System Language: Chosen during tenant creation and can be changed later.

Introducing a New Language: Follow the export-import method for introducing new languages. Utilize tools like Poedit for translations.

1. There are two ways of adding translations to partially translated language sets:
   1. Export & Import in similar fashion to taking new language(s) into use 
   2. The export file will contain all existing translations for the language, so only new translations need to be added
   3. Once the new translations are added, import the file back to the system
2. Translate manually by selecting the partially translated language and clicking the
   1. Translate button per each missing translation.
   2. Only completely missing translations can be entered manually through the UI. 

Note! Red text is used on screen to indicate a string that is published and not translated to help focus effort on most critical language fixes. 

User’s Preferred Language: Users can select from fully or partially translated languages. If a language isn't fully translated, missing texts will display in the system language.

Editing an Existing Catalog: Any changes to text strings require re-translations. Ensure all translations are updated before publishing changes.

Removing a Language: Languages can be removed but will erase all translations. Before deletion, export the language for a backup.

Changing the System Language: Only completely translated languages can be the system language. Follow the steps under introducing a new language before making a change.

Customizing UI Texts

For customizations, download the UI text in XML format, make the necessary changes, and then upload it back.