Executive Summary

The Efecte Self-Service Portal 2022.4 release introduces new improvements for the stability and usability of the product, and introduces support for new Efecte Chat for Management. 

This version supports following languages:

Czech, Croatian, Danish, Dutch, English (GB & US), Estonian, Finnish, French, German, Italian, Latvian, Lithuanian, Norwegian, Polish, Russian, Spanish, Swedish, and Turkish

This version supports following browsers:

• Microsoft Edge 
• Mozilla Firefox ESR
• Google Chrome 50 or newer 
• Safari 10 or newer

The only supported databases for this release are PostgreSQL version 9.5 and version 13.

Bugs

ESS-17459 CP-6781: Indentation done wrongly for bullet lists in service item descriptions

• Fixed an inconsistency in the layout of Description in service item configuraiton

ESS-17322 Wrong Finnish translation in Report IT issue

ESS-15189 CP-6394: Admin user logged out when accessing tabs in certain order

ESS-11942 CP-5186: Editing presentation texts in ESS

Features

ESS-16103 Commenting setting for support channel

• New feature to enable commenting on support channel level, separately for Incidents and Service Requests, allowing more flexible configuration. Global setting can still overrule support channel level setting for commenting.

ESS-17187 Support for Efecte Chat for Service Management

• Introducing support for Efecte Chat for Service Management, which supports live chat, rule-based chatbots, and ticket creation in ESM.

Improvements

ESS-17245 "Select all" option for multi-select dropdown default options

ESS-17414 Improve performance of "Requests for others" view

ESS-12842 Add "wait for" element to tab switching for improved admin site usability.