Introduction to Shopping Cart and Checkout Page

Once the shopping cart is enabled, all orders offer add-to-cart functionality instead of direct orders in the product catalog. All orders, even single orders, will go through the cart and confirmation page before any data cards are created in the service management tool. 

• The end user can add up to 20 items to the shopping cart. 
  • If the end user adds additional information to requested items, that information is displayed on the checkout page before the order is confirmed. 
• When the end user confirms the order, order data cards are created in the ESM. 
• There will be as many order data cards as items in the shopping cart. 

The content in the shopping cart is kept in memory, so that the end user can continue the shopping experience on another device or browser until the order is made.

Configuration Guide 

To enable Shopping Cart, go to Platform Settings and set ess2.shopping.cart to true. Once enabled, direct orders are switched to shopping cart orders.

1. Log in as ESM administrator.
2. Go to Maintenance → System settings → Edit Platform settings.
3. Filter using "ess2.shopping.cart".
4. Change the value from “false” to “true”.

When the setting is changed, the shopping cart and checkout page are enabled.