New Features

ESS-18377 Landing page header improvement

Release note

Improved HTML structure on landing page header for better accessibility.

ESS-18391 Screen reader support improvements

Release note

Screen readers now recognize better ESS user interface elements.

ESS-18419 Keyboard accessibility improvements

Release note

ESS has now improved accessibility via keyboard shortcuts.

ESS-18433 Focus order improvements

Release note

Screen readers recognizes better links on the opened navigation menu.

ESS-18447 Label improvements

Release note

All labels are better visible and descriptive on accessibility mode.

ESS-19119 Search accessibility improvements part 1

Release note

Improvements on ESS UI to meet accessibility guidelines on seach element.

ESS-19179 Search accessibility improvements part 2

Release note

Improvements on ESS UI to meet accessibility guidelines on seach element in accessibility mode.

Improvements to existing functionalities

ESS-16522 Color settings for widget buttons

Release note

"Attach file" and "Send" buttons in request detail view are now corresponding to the setting "Service offering background".

ESS-19149 Contrast improvements for accessibility mode

Release note

Fixed contrast ratio to align with accessibility guidelines.

ESS-19159 Finnish translation improvement

Release note

Fixed presentation text for global search results.

ESS-19427 Improve logging message

Release note

Improved logging message to improve readability.

Bug fixes

ESS-13437 CP-5861: Denial of Service possibility

Release note

Fixed and improved product security.

ESS-17207 HTML injection with commenting

Release note

Sanitize user comments to prevent HTML injection.

ESS-18023 CP-7026: Obsolete additional information of deleted service offerings

Release note

A fix for the ESS startup, which will now clean database from obsolete additional information of deleted service offerings.

ESS-19247 Description field handling in case rich text editor is enabled in ESM

Release note

Improved handling of ESS description field when rich text editor is enabled in the ESM.

ESS-19276 CP-7791: “Report IT issue” should be renamed “Report an issue”

Release note

Changed default text of "Report IT issue" to "Report an issue".

ESS-19570 Support channel parameters - SR duplicate entries

Release note

Fixed creating duplicate entries in the database table, that could lead to unexpected behaviour while configuring the support channels

ESS-19651 CP-7915: 'Enable accessibility mode' - translation in Swedish is not appropriate

Release note

Fixed Swedish translations based on feedback.

Release notes 2023.4.0.1

Bug fixes

ESS-19750: Change default consumer timeout in RabbitMQ

Release note

Fixed the issue with timeout in RabbitMQ.

Release notes 2023.4.0.2

Bug fixes

ESS-19805: Headers don't work on ESS kb articles

Release note

Fixed the issue when headers were stacked on top of each other on the ESS user interface.

Release notes 2023.4.0.3

New feature

CP-7402: Configurable polled attributes 

Release note

The new setting “Poll from ESM” is introduced to, and it is available under "Codes" tab for incidents and service requests. If the setting is enabled, the data from the ESM field defined in Code will be fetched to ESS. It is possible to poll unique fields with 20 different codes used on a single connector.

Feature will be officially launched to all customers in 2024.1.0 release.