Introduction

Starting from ESS2 version 2023.3.0, ESS2 will support Efecte Chat with following use cases:

• End users can access chat within ESS2.
• Support agents can access chat within ESM.
• Support agents can identify end users.
• End users can identify agents.
• New tickets can be opened directly from chat links.
• Automatic ticket creation is possible from the chatbot.

Configuration

To set up Efecte Chat: ensure you have an activated Efecte Chat license. For more details about the license, contact the Efecte Service Desk at (servicedesk@efecte.com).

In the Efecte Chat Settings, there are four control items available for admin when Chat activated:

• Enable Efecte Chat - If Chat is activated or not. 
  • Note that all settings must be set, in order to end user to see the Efecte Chat.
• Installation ID - ID, which needed from the Intelliwise side.
• Space ID - Code, which needed from the Intelliwise side.
• ESS2-setting for chatbot source URL - URL, which needed from the Intelliwise side.