Release notes 2024.2

New Features

ESP-10885 Search drop-down values on Portal UI

Release note

End users will be able to search for specific value on drop-down or multi-value drop-down field. All drop-down and multi-select drop-down fields will have search functionality to narrow down the results.The filtering will start when end user has given 3 letters.

ESP-11023 Show Details information on the Approval table

Release note

Approver, can now see more details what the end user has gave to order before I can make a decision. Under the General settings -page there is a new section called Approval settings, where the admin can add code of the text attribute to option called "Approval details. Attribute type for configurable field shall be text type of attribute and rich text is not supported. Code of the attribute is also expected to be in the Order template, which is defined in the Order settings.

Note, that in case none of the approvals has value in "Details" field, the column shall be hided from approvals view. Note also, that if there is invalid code, the details column is not visible.

ESP-10977 Rich text editor in Text block elements

Release note

Text Block elements can now have Rich Text mark-up. To ensure that all features, provided by a Rich text editor, work correctly, the following platform settings should be configured.

html.allowed.tags = p, strong, em, span, h1, h2, h3, h4, ol, li, ul, a, blockquote, pre
html.allowed.attributes = class, style, href, title, target

Note:
1. Each of the mentioned settings can hold more values than listed above, but it is crucial to have those values present in the list to ensure that elements' appearance is preserved
2. Images are not supported.

ESP-9546 New Catalog and Order Settings

Release note

Admins will have Catalog and Order settings in a specific Catalog section where they can define all catalog related views in one place. A new section is introduced in Self Service admin, under Forms & Pages, titled ‘Catalog & Orders’.

ESP-10092 Export ESS2 settings in configuration export

Release note

For exporting ESS2 settings, ESM’s configuration export UI has a new area for ESS2 configuration after Efecte configurations. ESS2 export option is visible, if ESS2 license is activated.

ESP-10262 Import ESS2 settings in configuration import

Release note

Exported ESS2 settings can be imported to ESM using import configuration functionality.

ESP-10990 Admin can set any property when creating comment

Release note

Python API for Comment handler supports also setting value to Created, Comment type and Author in the expression when creating a comment.

ESP-11003 New comment type for system-generated comments

Release note

Python API for Comment handler supports new comment type: pythonapi-generated for cases when admin wants to extract automatic comments from user-written.

ESP-11084 Show Requested for on approvals table

Release note

Added Requested for information to approval table for approvers.

ESP-11653 Search filter for reference values should match all words

Release note

Any word on drop down narrows down the search result.

Improvements

ESP-8622 Change search 'Visible items count' setting

Release note

Renamed ‘Visible items count’ setting to ‘Search suggestions count’ and added top limit up to 10 search results.

ESP-9735 Pagination for closed cases on ESS2

Release note

In closed cases list, if there are more than 100 records, there is pagination in order to load more.

ESP-9749 Filtering & reordering closed cases

Release note

End user can filter or reorder closed cases.

ESP-9763 Filter Closed Cases by time period

Release note

End-users can filter Closed Cases by time period. User can select to load closed cases based on the time the case was Created or Resolved. User can select the time period where options are: All, last 30 days, last 3 months, last 6 months or last year.

ESP-9874 Reference field dialog on edit

Release note

Improved the reference field dialog on edit

ESP-10001 Error message about circular conditions

Release note

On all admin pages error will be immediately visible for admin and no need to scroll to the top of page.
In conditions edit dialog, if there is an error with saving/deleting conditions, dialog wouldn’t be closed. Instead admin will see the error inside the dialog and will have a chance to fix it.

ESP-10467 Improvements to Header and Breadcrumbs

Release note

Set of smaller user interface improvements to home page elements that increases readability.

ESP-10624 Improve keyboard navigation on Closed cases

Release note

Improving keyboard navigation with Tab on closed cases view.

ESP-11347 Improve error message when accessing catalog item that does not exist / is not part of the catalog

Release note

This improves the feedback when a user is viewing the catalog and refreshes the page after some catalog settings have been changed. Technically, the catalog they viewed no longer exists and cannot be shown. The user will now see a message that reads, “Item cannot be found.” They can access the new catalog via the appropriate links without any issues.

ESP-11368 Enable Screenreaders to "skip" images and icons.

Release note

To improve accessibility, images and icons will be skipped by screenreaders so they are not rendered in speech output.

ESP-11381 Bypass Blocks

Release note

To improve accessibility, keyboard navigation users can skip various parts of the U to quickly access specific content.

ESP-11402 Indicating draft forms on Access rights

Release note

In case the form is in 'Draft' status, it has indication tag on the Access Groups configuration area.

ESP-11739 Search drop-down lists should be in alphabetical order

Release note

Drop-down lists on the ESS2 User Interface (UI) are arranged in alphabetical order to optimize end users' selection process.

ESP-11798 Icon Organisation

Release note

New icons added for form configurations.

ESP-10959 Remove total results from reference form field data preview

Release note

Total amount of results removed from admin view when configuring reference field.

ESP-10960 Selectable values for min/max selections inputs are no longer dynamically determined

Release note

The min and max values are no longer dynamically supported to improve system performance. Admin can only select up to 25 maximum values.

Bug fixes

CP-7921: Error in root-log

Release note

Having invalid mappings in catalog settings while having the catalog enabled no longer results in warnings or errors.

CP-7957: Opening ESS2 portal fails, if user has more than 200 AD groups

Release note

ROLES claim was removed from ESS2 authentication token. AD roles are not added to authentication token nor handled by ESM. ESM did not use ROLES claim for anything.

CP-8308: ESS2 incorrect German translation

Release note

Fixed incorrect German translation in the Closed Cases view.

CP-8329: Approvals through ESS2

Release note

Empty array of allowed attributes was not a valid argument and for that reason caused an exception to be logged in itsm.log. There’s no need pass an empty arrow to SafeList if the are no allowed html attributes.

CP-8331: Issue with ESS2 when Catalog is enabled but empty

Release note

In case the catalog is enabled, but there are no items, the ESS2 will take user to empty catalog page (instead of showing error message).

ESP-8189 Scroll issue on Firefox on form editor

Release note

Fixed the issue when the admin while using Firefox as the browser, on ESS2 administration Form editor, the Form Definition table is not horizontally scrollable, even though it should.

ESP-8352 My cases link in header is missing on some pages

Release note

Fixed the issue when the My Cases link is missing on some pages.

ESP-8946 Strange OS header color

Release note

Updated the header color.

ESP-8950 Browser tab name defaults to previous case when switching between cases

Release note

Fixes an issue where the browser tab name uses a previous Case name when switching between Cases.

ESP-10377 Pasting url to the unpublished form redirects user to white page

Release note

When URL with an ID of unpublished/unexisting form is pasted in the browser, the notification is displayed ('This form can not be accessed') and user is redirected to the home page of the portal. Previously user was stuck on the empty white page.

ESP-10390 Pasting URL with wrong panel/panelgroup id leads to the white page

Release note

User is navigated to the home page with warning notification ‘This categorization item can not be accessed’ if panel or panelgroup id in the URL was wrong

ESP-10410 Detailed view of last closed case cannot be opened with keyboard

Release note

Fixed the issue when closed case could not be opened with keyboard.

ESP-10422 Focus color not sufficient on My cases/Approvals grids

Release note

Cell focus color was changed to efecte-blue for better contrast

When user navigates with the keyboard, tooltip will be displayed on the cells, which have text ellipsed.

ESP-10429 Picture embedded in Rich text editor overlaps description and "Order now" button

Release note

Fixed the visuals when image was overlapping over the "Order now" button.

ESP-10433 Incorrect search results state

Release note

Fixed the issue when user is navigating to one of the search results (or all search results), search hints are cleared, so user wouldn’t see search results for previous search, when navigate back.

ESP-10463 Picture carousel is blocking swiping the page from top to bottom

Release note

Fixed the issue when carousel was blocking swipe actions on phone.

ESP-10667 Invalid endpoint definition

Release note

Fixed the log warnings from backend.

ESP-10719 Invalid state of the right operand of condition is not shown

Release note

Fixed the issue on conditions editor when left operand was changed to reference field.

ESP-10913 On mobile breadcrumb should redirect from form to search result

Release note

Fixed the navigation issue on mobile when using breadcrumb.

ESP-11161 Right operand pop-up wrong position after search

Release note

Fixes an issue where the right operand for a condition is incorrectly positioned after search the values.

ESP-11344 Bold fonts not displaying correctly if user have local font installed

Release note

Fixes an issue where some fonts are not rendered correctly in some browsers if they have the Roboto Font installed locally on their machines.

ESP-11446 Users can order items that are no longer relevant to the catalog

Release note

Users are prevented from ordering any items that are not visible in the catalog, even when the configuration changes while the user has the page open.

CP-8954: Can not add new conditions to form fields after conditions were saved

Release note

Static right operand value is now correctly handled in condition set editing scenario

ESP-11499 After Form creation form is not in it's alphabetical order place

Release note

Fixed the issue when form wasn't in alphabetical order after creating a form.

ESP-11683 Some columns are not shown in grid in narrow window

Release note

Fixed the issue when some columns were not visible on narrow window.

ESP-11685 Data in grid flickering when name of the form is edited

Release note

Fixed the visuals in admin tool.

ESP-11693 Approval details are not greyed during approval processing

Release note

Fixed the issue when Approval details were not greyed out when other approval info was greyed out.

ESP-11699 Static value of right operand is not filled to the dropdown

Release note

Fixed the issue when static values were used in condition editor.

ESP-11726 While searching drop-down, selecting search string closes drop-down

Release note

Drop-downs/pop-ups are no longer closed, if user started selection inside the dropdown, but finished outside.

ESP-11732 Small "glitch" appears when getting the reference tooltip box for the first time for a value

Release note

Fixed the visual glitch for the reference value tooltips.

ESP-11753 Rich text formatting lost on mobile

Release note

Fixed the issue where rich text formatting was lost on mobile.

ESP-11755 Rich text in text block is not exactly WYSIWYG

Release note

Fixed the issue when copy-pasting values from external sources to Text block element.

ESP-11775 Cannot remove the required state from drop-downs

Release note

Fixed the issue when a drop down, multi-select drop down, or checkboxes field is removed, and there remains an override targeting the same attribute, the override is no longer considered required.

ESP-11782 Redirect to home page using logo work only on second click

Release note

Fixed the issue when user need to click many times the logo to get to the home page.

ESP-11785 Missing query params in breadcrumb

Release note

Fixed the issue with breadcrumb on iPhone.

ESP-11811 Badges should have adaptable width

Release note

Fixed the visuals with badges.

ESP-11838 Focus state of chat window has large box around it

Release note

Fixed the issue where chat box had large box around it in some cases.

ESP-11851 In the Name of the Links component, the first letter of each word is capitalized

Release note

Fixed the issue when UI was capitalizing first letters in the Name of the Links component.

ESP-11978 "Required" error label missing from text input

Release note

Fixed the issue when Error label was missing from the text input.

ESP-10871 Tooltip won't appear for form fields longer than field

Release note

Fixed the issue where some browsers didn't show tooltip for long attribute names.

ESP-10906 Empty approvals should be filtered away from ESS2 UI

Release note

Approvals that do not have a Requested By value or Subject Value are filtered out of the Approvals list in the Self-Service Portal. Approvals that do not have these values are assumed to be generated by process not relevant to ESS2.

ESP-11281 Cannot remove the required state from a form field

Release note

Fixes an issue where, under certain conditions, required form fields cannot be changed to not required.

ESP-11588 Selected items in a list do not show a tooltip

Release note

Tooltip works also for first resulted item after search.

Note: Since ESS2 supports tooltip for both keyboard navigation and mouse hover, there are situations, when some item can be both focused by keyboard AND then hovered over by mouse. In order to prevent double-tooltip, ESS2 is not showing tooltip in this case.

ESP-11706 Custom data source in dropdown is lost after trying to override it

Release note

Several issues, the combination of which could lead to loss of custom values, have been addressed.

Release notes 2024.2.1

Bug fixes

CP-9012: Fix logout for some customer environments

Release note

Fixed.

Release notes 2024.2.2

Bug fixes

CP-9932: Form fields hidden by condition are leaving empty space

Release note

Fixed the issue with conditional field set to be hidden and still reserving certain amount of space.

ESP-13232 Ngss ui version not updated properly after updating new image

Release note

Fixed.