Efecte Self-Service 2 (ESS2) 2023.4.1, release notes
Efecte Self-Service 2 (ESS2) 2023.4.1, release notes
Executive Summary
The Efecte Self-Service 2 (ESS2) 2023.4.1 introduces new capabilities, such as admins' ability to configure the data presentation layer for a detailed view of the open cases and configuration of the reference fields in Override defaults.
The release introduces how to define a data presentation view for a template so that users can see more details on issues and orders. After the update, the presentation view can be defined even for templates that don't have a form defined. However, the template must be included in the "My Open Requests" dashboard to access the detailed view. In the same update, file attachments and comments are located on the same page where the issue details are visible. Note: this new data presentation needs to be enabled separately.
In the 'Override defaults' configuration, administrators can define predefined values using reference fields, e.g., assigning an issue to a named support group or earmarking the case to a specific Service.
Language Support
This version supports one of the following selected language: English (US), Finnish, German, Spanish, Polish, or Swedish.
Note
This version of Efecte Self-Service 2 requires:
Efecte Service Management version 2023.4.1.1 or newer.
Specific release
Please note, this release is not automatically shared to all environments. In case you are interested on this release, please contact Service desk.
Release notes 2023.4.1
New Features
ESP-7259 Detail view on each open issue
Release note
Administrators can define a presentation view for a template so ESS2 users can see the details of their open cases.
In the self-service's admin pages, a new navigation option, "Case presentation", is added under which all the presentation views can be created and accessed. Admins can create a presentation view for a template for which they can select a template. Only one presentation view can be defined for each template. When defining a Case presentation for the template, the admin can choose the attribute used for the page title and the attribute used for the Breadcrumb. The admin must also select the attribute to define the issue owner/reporter (required to view the details).
ESP-7287 Showing details on a case
Release note
Administrators can define what attributes to show to a user for case details. This feature allows the admin to include more information about the case, e.g., ticket ID or some other attributes that are not meant to be collected from the end users but are beneficial to show them when viewing detailed info on the case. When the end user is viewing an existing case, and a presentation view is defined, and in use, the end user can see the Detail attributes defined by the admin.
ESP-7778 Adding, showing, managing files on open cases
Release note
When the Case Presentation is enabled, administrators can specify an attribute to use for showing attached files. When viewing an existing case, and a presentation view is defined, and a File Attachment attribute has been selected, the end user can see existing files, download existing files, and add more files.
Note: The admin can specify a different file upload handler from the defined forms and the presentation view.
ESP-7791 Commenting on open cases
Release note
When data presentation is enabled, administrators shall enable bi-directional commenting through the new Case Presentation configuration area to the process they have configured. Commenting on the end-user user side will be located on the same page where case details are presented. Also, comments by the user will be displayed with their name, not as ‘You’.
ESP-7060 Override values for Reference fields
Release note
An admin can define Reference value also to the Override values so that they can define e.g. default support groups to each Form. To override defaults, the admin can select a single value reference attribute type. Note that in the override defaults config area, the admin can select any data card they have access, without a restriction of the permission user.
Improvements
ESP-8748 Toggle case presentation setting to be visible
Release note
The administrator can toggle between case presentation enabled / disabled be platform setting ngss.presentationview.enabled (true/false).
ESP-6379 Attempting to open request that cannot be opened takes you to home page
Release note
Improved user interface behaviour in error cases.
ESP-7861 Search bar keyboard functionality
Release note
Improved search bar functionality for keyboards.
ESP-8389 Changing pages in search results leaves the page at the bottom
Release note
Fixed page scrolling issue on search results.
ESP-8426 Choice for "Table view" or "Tile view" not retained
Release note
Fixed issue with view selections on My Cases view.
Bug Fixes
ESP-6972 When adding a field to a form target attribute selection is not ordered
Release note
Fixed sorting when selecting attributes in the self-service configuration area.
ESP-8001 Form can be submitted during the file uploading
Release note
Submit button on the form is now disabled during the file upload process.
ESP-8188 User cannot filter the forms table by Target template
Release note
Fixed the issue when filtering Forms by target template name.
ESP-8372 Cannot paste long keyword
Release note
Fixed issue when copy-pasted long keywords.
ESP-8374 Required fields hint is not showing
Release note
Fixed showing required fields hint, if required attributes configured to the form.
ESP-8375 Text for Section Title and Text Blocks overflows horizontally
Release note
Fixed the UI issue when used very long word in section titles or text blocks.
ESP-8397 Tooltip not displayed with keyboard on first option on (single-select) drop down
Release note
Fixed tooltip issue when dropdown opened with keyboard.
ESP-8403 Filter box in form field list is not working
Release note
Fixed the filter box when form fields visible.
ESP-8409 Focusing off of keywords does not register inserted keyword
Release note
Fixed user experience in form's keyword editor.
ESP-8424 Unlabeled column in "My cases" table view
Release note
Fixed missing label on "My Cases" view.
ESP-8442 (Reference) drop-down menu shows two tool tips at the same time with focus + hover
Release note
Fixed issue, sometimes two tooltips open at the same time.
ESP-8739 Fix mobile routing for search result.
Release note
Fixed mobile routing on search results.
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