Efecte Chat for Service Management 2023.3.0 Release Notes
Efecte Chat for Service Management 2023.3.0 Release Notes
Executive Summary
The Efecte Chat for Service Management release unifies reporting capabilites on MyInteliWise admin panel, and introduces improvements to the overall experience for administrators and managers, as several reporting issues have been fixed.
Note
Efecte Chat for Service Management 2023.3.0 requires following versions of ESM and ESS:
Efecte Service Management tool 2023.3.0
Efecte Self-service portal 2023.3.0
Features
- IEI-5550 Unified MyInteliWise "Reports" menu
- Unified reporting so that all reports are available under Reports tab
Improvements
- IEI-5934 Connectivity improvements for agent widget
- IEI-6053 Chatbot widget - option to hide main button
- Custom icons can now be used for the chatbot widget icon.
- IEI-6668 Chatbot widget improvement to comply with WCAG 1.1.1 requirement for non-textual content
- Improvement to the chatbot widget's non-textual content.
- IEI-6039 Multiple MyInteliWise reporting bugfixes
Table of Contents