Tips for Ongoing Service Improvement with ESS
Tips for Ongoing Service Improvement with ESS
Continuously enhancing your service is crucial. Consider these practices:
- Regular Catalog Re-evaluation: Quarterly meetings with service owners to assess and update the service catalog.
- Remove Redundant Services: Eliminate services with low or no usage based on quarterly reports.
- Add Services Based on Demand: Review 'Other' category requests to identify potential new services.
- Refine Descriptions: Improve clarity based on data from abandoned or incorrect requests.
- Enhance Delivery Processes: Focus on high-volume services for process optimization.
- Promote Efecte Self-Service Channel: If traditional request methods prevail, reinforce self-service usage through reminders, easy access links, and user feedback.
- Data-driven SLA Optimization: Utilize specific delivery time data to refine your SLAs.