Self-Service portal (ESS) 2025.3, Release notes
Self-Service portal (ESS) 2025.3, Release notes
Executive Summary
With new release 2025.3 end users can now edit some items directly in the shopping cart, and approvals appear as a dedicated section in search results with options to bulk-approve multiple open approvals and filter to show only open items. The system also handles deputy periods more reliably by not displaying deputies that are not present in the cache.
This version supports the following languages:
Czech, Croatian, Danish, English (GB & US), Estonian, Finnish, French, German, Italian, Latvian, Lithuanian, Norwegian,Polish, Russian, Spanish and Swedish.
The following browsers are supported:
| 2025.3 | Desktop | Mobile |
Microsoft Edge |
139.0 (newest) | 139.0 (newest) |
| Mozilla Firefox | 142.0.1 (newest) | 142.0.1 (newest Android) / 142.1 (newest iOS) |
Mozilla Firefox ESR |
128.14.0esr | - |
| Google Chrome | 139.0 (newest) | 139.0 (newest) |
| Safari | 18.5 | 18.4 |
Note
This version of Self-Service requires:
Identity Management version 2020.3.0 or newer.
Service Management version 2025.1.0 or newer.
Release notes 2025.3
New features
CP-4954: ESS-20666 Edit shopping cart
Release note
End user can select item on the shopping cart to edit details.
ESS-20857 PunchOut connection to new endpoint
Release note
Added a configuration area for Atea's new confirmation endpoint.
On admin panel there is an Endpoint Toggle: "Use new confirmation endpoint"
If checked → use new endpoint and header.
If unchecked → use legacy endpoint (default behavior).
CP-10020: Search for approvals
Release note
Approvals are visible on the search results as separate results area.
CP-10045: Multi-approval decision for open approvals
Release note
Multiple approval decisions can be done at the same time (bulk approval) by selecting each approval rown by checkbox and confirming approval decision below of all results.
CP-10045: Filter only open approvals
Release note
End user can filter to see only open approvals on Approval view.
Improvements
ESS-21010 Improve handling of deputy periods with disabled debuty
Release note
Deputies with valid timeframes that are not included in the cache are no longer displayed
Bug fixes
CP-6811: Wrong order of service items on summary page
Release note
Service items now in right order on summary page.
CP-6906: Rendering of service item thumbnail icons in bundle orders
Release note
Fixed.
CP-7438: Text missing from knowledge base articles
Release note
Fixed.
CP-7665: ESS - Checkbox values are not visible in approvals
Release note
Fixed, UI shows checkbox values in approvals.
CP-7691: Adding bundle product to shopping cart with different date counts as same/previous product
Release note
Fixed.
ESS-19337 Search does not work with uppercase characters
Release note
Fixed, and improved behaviour with uppercase characters.
CP-7846: ESS My Employees view doesn't show Additional information in every situation
Release note
Fixed.
CP-7993: ESS accessibility mode text display issue
Release note
Fixed problem when accessibility mode cutting header texts on portal UI.
CP-8111: ESS approval delegation should be possible without the need for pre-existing approvals for the supervisor
Release note
Delegation can be set if there are no existing old approvals.
CP-8207: Invalid date input is calculated strangely
Release note
Fixed.
CP-8157: ESS and baseline BUG: admin tenant orgdata fetch should be disabled completely unless separately enabled
Release note
Fixed.
CP-9921: ESS form visibility conditions cause service order to fail
Release note
Fixed.
CP-10005: File name breaks when attachment is added to self-service from ESM
Release note
Fixed issue with file name breaks
CP-10060: View My Tickets is cut off on Mobile Devices
Release note
Fixed mobile view for my tickets.
CP-6520: ESS global search nonoperational after first search
Release note
Fixed issue with search after first search
CP-10195: Cannot publish service item changes in ESS admin if at 500 item per offering limit
Release note
Fixed issue when more than 500 items.
CP-10250: ESS icon hover area size inconsistency
Release note
Fixed.
CP-6208: When entering and emptying a date in ESS, the field becomes mandatory
Release note
Fixed the issue with date field.
CP-6918: Missing red asterisk on mandatory subject field in incidents
Release note
Fixed
CP-6922: Disabling ESS of creating duplicate messages to RabbitMQ in case of integration hub is unable to push messages to ESM correctly
Release note
Fixed
CP-10358: Server error displayed if Services tab is double clicked.
Release note
Fixed.
CP-10060: Some forms are cut off on mobile devices
Release note
Fixed with horizontal scrolling.
CP-10413: Text disappears in ESS if they are beween '<>' marks
Release note
Already fixed in earlier releases.
CP-10405: Can't underline Text for Incident Items
Release note
Fix is for new texts and as for the existing older texts, you need to apply the underline again.
ESS-21124 Show only open approvals strange behaviour when no open approvals present
Release note
Improved the "show only approvals list" view.
ESS-21149 Missing additional informations on multilevel conditionals in form
Release note
Fixed issue when sometimes additional information is missing on conditional dropdown.
CP-10426: HTML inline styling does not get displayed in ESS Approval view
Release note
Fixed.
Release notes 2025.3.0.4
Bug fixes
CP-10572: PunchOut integration / Issue with Cost Center Default Selection
Release note
Fixed.
CP-10597: Problem with ordering for someone other than self
Release note
Fixed.
CP-10599: Access denied and empty manager list when selecting an approving manager in ESS
Release note
Fixed.
Release notes 2025.3.0.5
Bug fixes
CP-10733: ESS user session disconnection handling
Release note
Improved
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