Efecte Self-Service 2 (ESS2) 2023.1, release notes
Efecte Self-Service 2 (ESS2) 2023.1, release notes
Release notes - Efecte Self-Service 2 (ESS2) - 2023.1.0
New features
ESP-2344 Show product images on catalog items
- To show product images on the ESS2 catalog and product items, the admin shall configure the ESM to support it. The catalogue administrator can add up to five images to the configured FileUpload attribute to be presented on the ESS2 product item. Please note that the ESM UI doesn't limit the number of image files that can be uploaded to the data card.
- To configure and enable this, the admin needs to add a setting "ngss.catalog.item.product.image.attribute" with attribute code to the platform settings. The admin shall also add the FileUpload attribute to the catalog template and use the same code defined in the platform settings.
ESP-2474 Python API for expressions
- The new Python API function to handle comments through the Comment-handler is added to the Expression handler. A description of the API and example codes are in the Expression handler documentation. The first supported use case is to create new comments with API calls.
ESP-2709 Upload files to existing issue
- The end user can add files to an existing issue where they have access to detailed information (to issues created through the ESS2).
ESP-2723 Create comment when new files added by NGSS user
- A new comment is added when the user adds a file or files to the issue. The comment includes the file name with extension.
- Note. A comment is not added if the ESM agent adds a new file to the issue through the ESM user interface.
ESP-2745 Marking new comments on ESM and on NGSS side
- Unread comments will get a "New" marking on the ESS2 and ESM user interfaces. On the ESM user interface, the agent shall manually update comments read on the data card. If ESM users want to find issues with unread comments, they can use Efecte's reporting tool to help narrow down results.
ESP-3043 Re-design of the Catalog item page
- Re-designed catalog item page to better visualize subject, description, price, and delivery time fields. The orderable item's price symbol or abbreviation is picked from the Price attribute prefix or suffix - depending on which exists in the template.
ESP-3911, ESP-3966, ESP-3981 UI Updates
- Approvals notification
- Search box
- Layout Grid - all pages
ESP-4153 New admin panel for self-service
- New navigation area introduced for Self-service settings.
Improvements
ESP-1724 ESS2 widget supporting comments when username is a reference in person template
- The administrator can configure an AD username behind one reference level. If the username is located behind the Person template, the ESM administrator can configure either 'ngss.person.uid.attribute.code' or 'servlet.auth.person.uid.attribute.code' by using notation such 'code1:code2' where the code1 is reference attribute on e.g., Person template and the code2 is the attribute where username is stored.
ESP-3036 Redirect to error page in case of download errors
ESP-3815 Limit for comments in ITSM side for ITSM<->ESS2 commenting
- The Comment handler uses the same limitation for characters on ESM and ESS2 sides. The limit is controlled by the platform setting comment.handler.comment.max.length. The maximum value is 10'000 characters.
ESP-4067 Table view headers translated
ESP-4070 Forms no longer visible in template tree
ESP-4072 Licensed product should be Efecte Self-Service 2 (ESS2) instead of ’Next Generation Self Service´ in license generator
- License is renamed from NGSS to Efecte Self-Service 2 (ESS2)
ESP-4091 'No values to store' error message translated
ESP-4197 Hide Price or Delivery fields, if there is no value to show
- If there is no value on catalog item's Price or Delivery field, user interface shall hide the field(s).