FI Finnish
SE Swedish
FR French
PL Polish
DE German
US English (US)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

English (US)
FI Finnish
SE Swedish
FR French
PL Polish
DE German
US English (US)
  • Log in
  • Home
  • Release Notes for M42 Professional, IGA, Conversational AI
  • 2025.3

Self-Service portal (ESS) 2025.3, Release notes

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Service Management
    Matrix42 Professional Solution Matrix42 Core Solution Enterprise Service Management Matrix42 Intelligence
  • Identity Governance and Administration (IGA)
    IGA overview IGA solution library
  • Platform
    ESM ESS2 ESS Efecte Chat for Service Management Integrations Add-ons
  • Release Notes for M42 Professional, IGA, Conversational AI
    2026.1 2025.3 2025.2 2025.1 2024.2 2024.1 2023.4 2023.3 2023.2 2023.1 2022.4 2022.3 Release Information and Policies
  • Other Material
    Terms & Documentation Guidelines Accessibility Statements
  • Services
+ More
    • Service Management

    • Identity Governance and Administration (IGA)

    • Platform

    • Release Notes for M42 Professional, IGA, Conversational AI

    • Other Material

    • Services

Self-Service portal (ESS) 2025.3, Release notes

Executive Summary

With new release 2025.3 end users can now edit some items directly in the shopping cart, and approvals appear as a dedicated section in search results with options to bulk-approve multiple open approvals and filter to show only open items. The system also handles deputy periods more reliably by not displaying deputies that are not present in the cache.

 

This version supports the following languages:

Czech, Croatian, Danish, English (GB & US), Estonian, Finnish, French, German, Italian, Latvian, Lithuanian, Norwegian,Polish, Russian, Spanish and Swedish.

The following browsers are supported:

2025.3 Desktop Mobile

Microsoft Edge 

139.0 (newest) 139.0 (newest)
Mozilla Firefox 142.0.1 (newest) 142.0.1 (newest Android) / 142.1 (newest iOS)

Mozilla Firefox ESR

128.14.0esr -
Google Chrome 139.0 (newest) 139.0 (newest)
Safari 18.5 18.4

 

Note

This version of Self-Service requires:

Identity Management version 2020.3.0 or newer.

Service Management version 2025.1.0 or newer.

 

Release notes 2025.3

New features

CP-4954: ESS-20666 Edit shopping cart

Release note

End user can select item on the shopping cart to edit details.

ESS-20857 PunchOut connection to new endpoint

Release note

Added a configuration area for Atea's new confirmation endpoint. 
On admin panel there is an Endpoint Toggle: "Use new confirmation endpoint"

If checked → use new endpoint and header.

If unchecked → use legacy endpoint (default behavior).

CP-10020: Search for approvals

Release note

Approvals are visible on the search results as separate results area.

CP-10045: Multi-approval decision for open approvals

Release note

Multiple approval decisions can be done at the same time (bulk approval) by selecting each approval rown by checkbox and confirming approval decision below of all results.

CP-10045: Filter only open approvals

Release note

End user can filter to see only open approvals on Approval view.

Improvements

ESS-21010 Improve handling of deputy periods with disabled debuty

Release note

Deputies with valid timeframes that are not included in the cache are no longer displayed

Bug fixes

CP-6811: Wrong order of service items on summary page

Release note

Service items now in right order on summary page.

CP-6906: Rendering of service item thumbnail icons in bundle orders

Release note

Fixed.

CP-7438: Text missing from knowledge base articles

Release note

Fixed.

CP-7665: ESS - Checkbox values are not visible in approvals

Release note

Fixed, UI shows checkbox values in approvals.

CP-7691: Adding bundle product to shopping cart with different date counts as same/previous product

Release note

Fixed.

ESS-19337 Search does not work with uppercase characters

Release note

Fixed, and improved behaviour with uppercase characters.

CP-7846: ESS My Employees view doesn't show Additional information in every situation

Release note

Fixed.

CP-7993: ESS accessibility mode text display issue

Release note

Fixed problem when accessibility mode cutting header texts on portal UI.

CP-8111: ESS approval delegation should be possible without the need for pre-existing approvals for the supervisor

Release note

Delegation can be set if there are no existing old approvals.

CP-8207: Invalid date input is calculated strangely

Release note

Fixed.

CP-8157: ESS and baseline BUG: admin tenant orgdata fetch should be disabled completely unless separately enabled

Release note

Fixed.

CP-9921: ESS form visibility conditions cause service order to fail

Release note

Fixed.

CP-10005: File name breaks when attachment is added to self-service from ESM

Release note

Fixed issue with file name breaks

CP-10060: View My Tickets is cut off on Mobile Devices

Release note

Fixed mobile view for my tickets.

CP-6520: ESS global search nonoperational after first search

Release note

Fixed issue with search after first search

CP-10195: Cannot publish service item changes in ESS admin if at 500 item per offering limit

Release note

Fixed issue when more than 500 items.

CP-10250: ESS icon hover area size inconsistency

Release note

Fixed.

CP-6208: When entering and emptying a date in ESS, the field becomes mandatory

Release note

Fixed the issue with date field.

CP-6918: Missing red asterisk on mandatory subject field in incidents

Release note

Fixed

CP-6922: Disabling ESS of creating duplicate messages to RabbitMQ in case of integration hub is unable to push messages to ESM correctly

Release note

Fixed

CP-10358: Server error displayed if Services tab is double clicked.

Release note

Fixed.

CP-10060: Some forms are cut off on mobile devices

Release note

Fixed with horizontal scrolling.

CP-10413: Text disappears in ESS if they are beween '<>' marks

Release note

Already fixed in earlier releases.

CP-10405: Can't underline Text for Incident Items

Release note

Fix is for new texts and as for the existing older texts, you need to apply the underline again.

ESS-21124 Show only open approvals strange behaviour when no open approvals present

Release note

Improved the "show only approvals list" view.

ESS-21149 Missing additional informations on multilevel conditionals in form

Release note

Fixed issue when sometimes additional information is missing on conditional dropdown.

CP-10426: HTML inline styling does not get displayed in ESS Approval view

Release note

Fixed.

 

Release notes 2025.3.0.4

Bug fixes

CP-10572: PunchOut integration / Issue with Cost Center Default Selection

Release note

Fixed.

CP-10597: Problem with ordering for someone other than self

Release note

Fixed.

CP-10599: Access denied and empty manager list when selecting an approving manager in ESS

Release note

Fixed.

 

Release notes 2025.3.0.5

Bug fixes

CP-10733: ESS user session disconnection handling

Release note
Improved
update notes employee portal

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Related Articles

  • Self-Service 2 (ESS2) 2025.3, Release notes

Copyright 2026 – Matrix42 Professional.

Matrix42 homepage


Knowledge Base Software powered by Helpjuice

0
0
Expand