Efecte Service Management Tool 2023.2.2 release notes
Efecte Service Management Tool 2023.2.2 release notes
Executive Summary
The ESM 2023.2.2 minor version includes bug fixes to the 2023.2 major version.
The Efecte Service Management Tool (ESM) 2023.2.0 major version introduced an early access beta version of the new user interface (UI). Admins can opt-in to the early access beta version by turning it on in the application's platform settings. In addition to the new beta UI, the release included one new feature and three bug fixes.
The 2023.2 release also introduced features, improvements and fixes related Efecte Provisioning Engine (EPE) and Efecte Secure Access (ESA). A beta version of the Efecte Chat reports dashboard was included in the release.
Since 2022 Q4 release, the release notes for ESM are provided via docs.efecte.com. If a .pdf version of the release notes is needed, it can be printed using the “Print to PDF” button. Previous release items can be found Efecte community.
More information available in Efecte community
More information about the released features as well as features already roadmapped can be found from the Efecte Community (https://community.efecte.com/)
How to access and enable the early access beta UI
The early access beta UI is available for cloud and private cloud environments. The beta UI is not available for on-premise installations running on Windows or Linux servers.
The early access beta UI can be accessed by adding /beta after the environment's URL.
Example: https://environment.efectecloud.com/itsm/beta
The early access beta UI can be made accessible through the user interface by enabling the following platform setting. The setting is enabled by assigning the value true in it. The setting default to false. The platform settings can be accessed by navigating to the Admin UI -> Maintenance -> System settings -> Edit platform settings.
new.ui. switch. enabled = true | false
Enabling this setting will introduce a new button to the right-hand side of the header bar. The button is used for navigating between the classic (current) UI and the early access beta UI. The button text indicates which UI the user is currently using. CLASSIC means the current UI, while BETA means the early access beta UI.
The user is in the current UI:
The user is in the early access beta UI:
The early access beta UI can always be accessed through the URL
Please note that the early access beta UI can be accessed through the URL regardless of the platform settings' value.
Making the new UI default for users
The following platform setting can be used for making the early access beta UI the default option for users when they login to the application. The setting defaults to False. Since the new UI is an early access beta version in ESM 2023.2.0, enabling the following setting is not recommended while using ESM 2023.2.0.
new.ui.as.default = true | false
Later, once the new UI covers more of the necessary functionalities used on a daily basis by most of the users, it is recommended to turn the setting on.
Bug fixes
- CP-7567: ExpressionHandler can't set reference values, if the name of the target data card contains only numbers
- Fixed. The previous behavior was reverted.
- CP-7551: Role dashboard button missing
- Fixed. The button is now visible.
Need help?
Do you need help, or you have suggestions or change proposals?
Please contact the Efecte Service Desk (servicedesk@efecte.com) if you have any questions or change proposals regarding the latest release.
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