Efecte Self-service Portal (ESS) 2023.2 Release Notes
Efecte Self-service Portal (ESS) 2023.2 Release Notes
Executive Summary
The Efecte Self-Service Portal 2023.2 release further improves the usability and stability of the product. Improvements in the user interface allow more intuitive and non-disruptive work for end users and administrators alike.
User interface texts were added to the ESS support channel status configuration to help administrators to see where ESS statuses are linked on the ESM side.
This version supports the following languages:
Bulgarian, Czech, Croatian, Danish, Dutch, English (GB & US), Estonian, Finnish, French, German, Italian, Latvian, Lithuanian, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, and Turkish
This version supports the following browsers:
- Microsoft Edge
- Mozilla Firefox ESR
- Google Chrome 50 or newer
- Safari 10 or newer
The only supported database for this release is PostgreSQL version 15.
Note
This version of Efecte Self-Service requires:
Efecte Identity Management version 2020.3.0 or newer.
Efecte Service Management version 2021.3 or newer.
Release notes 2023.2.0
Release notes - Efecte Self-Service - 2023.2.0
Improvements
ESS-18513 UI texts for hard-coded Self-service statuses
- New help texts are included in support channel status configuration. The help texts now show the underlying system status, and do not affect any existing status configuration. Additionally, help texts for showing which statuses are used with Reopen and Rating features are now included.
Bug fixes
ESS-17150 CP-6238: Browser cache needs to be emptied always after upgrade
- Fix for an issue where browser cache needs to be cleared after version upgrades. The cache control will be changed in this release, and will take effect only after the next release. This means that after the 2023.2 release, there is still a need for clearing the cache if you have experienced the problem before. The fix will help in the next release upgrade (2023.3).
ESS-17263 Scrollbar missing with multiple selections in dropdowns and MyServices
ESS-18048 CP-7106: Inaccurate Polish translation
ESS-18363 Incident created in ESM can't be rated
- Fixed an issue where ticket rating could not be set for incidents that were originally created in ESM.
ESS-18527 CP-5760: ESS global search does not show custom icons
ESS-18795 CP-7399: Searching for KB articles does not work in ESS
Table of Contents