What is a Transaction / Action Credit ?
What is a Transaction / Action Credit ?
A transaction, also called an action credit, means one complete AI operation - the full sequence of actions that happens when a user asks a question or sends a request to the AI tools. Think of it like a single journey from question → to final answer.
Each time the user asks something, the system performs several steps behind the scenes:
🧱 AI Firewall check – first, the system checks if the user’s message is safe (no harmful or manipulative prompt).
📚 RAG Search – then it looks for relevant information in the company knowledge base (SharePoint, Confluence, etc.).
🧠 LLM Generation – finally, the Large Language Model (LLM) uses the retrieved context to generate a high-quality answer.
💬 Response delivered – the user receives the final message in chat.
👉 This full process, from input to generated answer, counts as one transaction (1 action credit).
⚖️ Not all transactions cost the same
The cost (in action credits) depends on how “heavy” the AI task is:
Example |
Type of Action |
Typical Process |
Cost |
✉️ Translating or rephrasing a short email |
Simple LLM call |
Only the model is used |
1 action credit |
📘 Answering a question based on company documentation |
RAG + LLM |
Needs retrieval from sources + longer text generation |
≈ 3 action credits |
🔍 AI Workflow - multitasking |
Multi-step (RAG + LLM + tool use) |
Full workflow |
≈ 3 or more action credits |
💬 In short
A transaction = one complete AI response
including firewall check → data retrieval (RAG) → LLM answer generation.
⚙️ The more steps and data involved, the higher the transaction cost in action credits.