Welcome Page for New Customers
Welcome!
Here you can find general information about how Matrix42 Core & Pro Service Desk can help you with your needs
Contact information
email: servicedesk@matrix42.com
tel: +358424724724
Here you can find instructions for reporting an issue to Matrix42 Service Desk
Opening hours
8-18 EE(S)T, 7-17 CE(S)T
Please check your exact service hours from the contract.
Here you can find some useful links:
Admin manuals:
ESM admin manual
ESS admin manual
ESS2 administrators guide
Efecte Chat for Service Management guide
Efecte Community (requires separate credentials, can be applied by signing up)
Release notes (Here you can find all newly launched features for different products which provide value to your processes. On top of that, you can keep yourself updated about fixes which have been made.
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