About the ESM Admin Documentation
About the ESM Admin Documentation
These documents are designed for administrators of the Efecte Service Management Tool (ESM). Its aim is to assist you in utilizing and overseeing ESM in a manner that aligns with your organization's needs. The documentation primarily focuses on tasks administrators are likely to encounter with ESM, including the creation and modification of templates, assignment of permissions, user administration, and license management. Routine tasks performed by end-users of ESM are beyond the scope of this guide.
Please note that the version of the ESM tool you are using might not include all the features outlined in this manual. Furthermore, if your ESM tool has been customized, it may contain components not covered in this document.