M42 Pro Self-Service 2026.1.0 Release Notes
M42 Pro Self-Service 2026.1.0 Release Notes
Executive Summary
The M42 Pro Self-Service release 2026.1.0 delivers major enhancements across multiple areas to improve usability, flexibility, and self-service capabilities. This release introduces multi-language support allowing users to select their preferred language (once translated), configurable approval and rejection reasons for better workflow transparency, and bucket orders for centralized tracking of catalog requests. The release also adds comprehensive knowledge base functionality, enabling users to browse, search, and find answers independently through organized categories and article pages.
Introduced New Features
First release of multi-language self-service
With this release, the self-service portal now supports configuring of multiple languages for its main user interface, forms, panels, and main content navigation. Users can select their preferred language, and the system will remember this setting for future visits. Administrators can add and manage translations for forms, panels, panel groups and case presentation, making it easier to maintain clear and understandable content for everyone. This new functionality improves access and ease of use for global teams and creates a more inclusive, professional user experience.
Approval and Rejection Reasons in Self-Service
This release introduces a new option for approvals in the self-service portal: now, administrators can configure to require or allow approvers to give a reason when accepting or rejecting an approval request. Administrators can configure for each approval process whether giving a reason is required, optional, or disabled for both approval and rejection actions. This new feature helps provide clearer communication, better transparency, and improved record-keeping in approval workflows.
Bucket Orders for Catalog Items
This release introduces bucket orders, a new way to organize and track requested catalog items. When enabled, administrators can configure a central order template that automatically links all end-user catalog requests. On the new Order Settings tab, admins define the order template, storage folder, and which reference attributes track the requester and requested items. This feature provides better visibility and management of catalog requests by consolidating them into structured order records.
Clickable Links in Case Presentation
Case presentation fields now support displaying referenced items as clickable links. When administrators enable "Display as Links" in the field configuration, reference values on the Case Details page become navigable links if the referenced template has a case presentation and the user is the issue owner. If a link cannot be displayed, the system shows plain text (when permitted) or hides the value based on reference permission user access. This improvement makes navigation between related cases faster and more intuitive and allows administrators configure new use cases for end users.
Catalog & Orders Configuration Improvements
The Catalog & Orders Settings page has been reorganized for clarity. The page title is now "Catalog & Orders," and several tabs and settings have been renamed: "Presentation" becomes "Item Presentation," "Order Settings" is now "Requested Item Settings," and related field labels have been updated to reflect "Requested Item" and "Requested By" terminology. These changes create more consistent, understandable language throughout the configuration interface.
Viewing and Searching Knowledge Base Articles
This release adds knowledge base functionality to the self-service. End users can browse articles through a landing page with organized categories, view complete article details on unique shareable pages, and see article summaries with last updated dates. The search function now includes knowledge base articles and categories, with a dedicated KB tab in search results and color-coded tags for easy identification. Administrators can configure knowledge base templates, attributes, and keywords to organize content effectively. This feature helps users find answers on their own, reducing support requests and improving the self-service experience.
Important information
Language Support
This version supports following languages: English (US), Finnish, German, French, Spanish, Polish, Czech, Norwegian, Italian, Danish or Swedish.
Dependencies
This version of Self-Service 2 requires:
Service Management version 2026.1.0 or newer.
Release notes 2026.1
New Features
| ID | Title | Release note |
|---|---|---|
| Release 2025.3.1 | ||
| Multi-language Support | ||
| ESP-14360 | End-user can set the UI language | The end user can change the self-service language from the default to another supported language. |
| ESP-14469 | Persist user language selection | If the end user has selected a language, the language will be automatically selected on any further login/reload. |
| ESP-14505 | Language header should be used to determine language coming from ESM | Options for drop-downs, multi-select drop-downs and checkboxes are in the language selected by the user. Also, list view Attributes are in user's selected language. |
| ESP-15010 | Forms translation table model | Administrators can see translations table on each form and catalog form separately when editing the form. |
| ESP-15023 | Forms translation table localization | Admins can define translations for Form name and Form Fields. The Save button activates when localization data is edited. End-user can see translated text in the Self-service UI for the language they have selected. |
| ESP-15634 | Multi-language support for custom static values | Adminstrator can edit localization of custom static values of each field separately for every language |
| ESP-15648 | General settings for limiting Self-Service UI language selection | The admin can specify which languages are available in the Self-service UI from the list of supported languages. Note that the main language cannot be deselected. In the self-service UI, users will only be able to choose from the specified languages. |
| ESP-15682 | Multi-language support for text elements | Administrators can provide translations for Section Titles and Text Blocks for each language separately. Clearing or emptying the text means that the default text is used instead of localization, and ESS2 language is fallback for default language. |
| ESP-15875 | Administration of Panel/ Panel Groups Name and Description localization | Administrator is able to configure localizations for Panels/ Panel Groups name and description, so that users will see those values localized. Note that inside the Panel localization table Panel Group Name and Description are read-only. |
| ESP-15890 | Displaying localized Panel/ Panel group names in the ESS2 Portal | Show Panel names, Panel group names and Panel Group Descriptions on the self-service user interface. |
| ESP-15904 | Configuring URL/Catalog links Name and Description translations | Admin can make localisations for URLs and Catalog links name, and their descriptions. |
| ESP-15918 | Displaying localized URL/Catalog Name/Description in the ESS2 Portal | URL name and description, and Catalog link name and description, are be displayed in the user selected language on self-service UI. |
| ESP-15932 | Displaying localized Form names in links in the ESS2 Portal | Links to forms on Panels and Panel groups follows user-selected language. |
| ESP-15948 | Displaying Form links in the localization table of Categorization in ESS2 admin | Localization table inside Panel/Panel group edit view shows translations for Forms. They are disabled for editing. |
| ESP-16258 | Multi-language support for RegEx validation error message | An admin can translate RegEx validation fail message to supported languages on Form translation table. End users can see the validation fail messages in language that they have chosen in the self-service's language selection. |
| ESP-16600 | Multi-language for Case Presentation | Administrators can provide localizations for attribute names in the Case presentation. By default, translations for attributes are copied from ESM translations, but admin can provide case presentation specific translations for attribute in the translations table. No further changes of esm attribute translations would effect the value. If the same attribute is present in different sections (details / overview), it will be presented in the table twice and admin can configure translations for those two instances separately. |
| Approval and Rejection Reasons | ||
| ESP-14180 | Configuring Reason for approval/rejection | On Approval configuration, admin can define whether Rejection reason and Approval reason are in use, per template. After selecting the template, the admin can define reason settings for Approval Reason and Rejection Reason by inline editing, from a drop-down |
| ESP-14692 | Inserting a reason for approval | Approvers are able to provide a reasoning for approval depending on the Reason settings on Approval configuration. Possible settings for approval and rejection are disabled, optional and required. |
| ESP-15757 | Reason with bulk approval | Approver can provide a reason for approval on multiple approvals at once. When approving or rejecting multiple items at once, the approver may provide a reason for all the selected approval items. If the selected approvals consist of a mix of required and optional reasons, the approver can choose whether the input is applied to the optional ones. |
| Shopping Cart | ||
| ESP-15071 | Clean up of stale cart entries | System administrator is able to remove any cart-related data when stopping use the feature or when off-boarding users. When the shopping cart feature is disabled, cart entry data cards (and form field data cards) are not kept indefinitely or when person data card is removed, cart entry data cards referring to it are not kept indefinitely. For previous mentioned use cases, cart entries are cleared when ESM is restarted. |
| Other Features | ||
| CP-8327 | Fav Icon | When viewing Self-service in a browser, the ESM specified Fav Icon is displayed in the browser tab. |
| ESP-16700 | Relationship on Catalog & Orders toggles | On the Catalog & Orders settings page, all toggles that existed across the different tabs, are brought together to a new component outside of the tabs. Note that the "Enable order" toggle is renamed to "Requesting Items". Also, "Shopping cart" is added as a toggle to the Catalog & Orders settings page. When a parent toggle is turned off, dependent toggles are automatically disabled and turned off. |
| Release 2025.3.2 | ||
| Bucket Orders | ||
| ESP-16713 | Configure Bucket Orders |
On the Catalog & Orders Settings page, a new toggle is added for enabling Orders. When enabled, the administrator can configure main Order template where all end user made orders from requested items are linked.
On the Order Settings tab, there are the following configuration fields:
|
| Case Presentation Improvements | ||
| ESP-16739 | Clickable Links for Referenced Items in Case Presentation |
Administrators can create or update a case presentation field that shows referenced items as clickable links by toggling Display as Links in Link tab configuration area.
On the Case Details page in self-service, a value of a reference or backreference field is displayed as a clickable link* when; "Display as Links" is enabled on the case presentation field, the template of the referred value has a case presentation, the user is issue owner.
In some cases, if a value cannot be displayed as clickable link and a reference permission user has access, value is displayed as plain text. If reference permission user lacks access, value is hidden. |
| ESP-16792 | Support Backreferences in Case Presentation | Administrator can select backreference attributes when configuring case presentation fields. Note that only single-value backreference attributes may be added to the overview section, and both single and multi-value backreference attributes may be added to the details section. Backreference field values are displayed based on reference permission user access. |
| Catalog & Orders Configuration | ||
| ESP-16773 | Rename "Order Settings" to "Requested Item Settings" |
Renames and Reorganization on Catalog & Orders Settings page:
|
| ESP-17050 | Change UI texts on Catalog & Orders Settings (Product --> Item) |
Change in terminology:
|
| UI Improvements | ||
| ESP-14980 | Improvements to announcement flow | Improved the flow when navigating to announcements. |
| ESP-15986 | Restyle Announcemens | Visual improvements to announcement modal window. |
| ESP-17063 | Remove texts referring to "Efecte" in admin UI | Removed word Efecte in self-service administration configuration area. |
| Breadcrumb Navigation for Linked Case Details | Self-service has a breadcrumb to update when navigating between linked case details pages. | |
| Search in dropdown is focused on mobile, causing keyboard to appear | Improved focus when search results opened on mobile browsers. | |
| Back button missing in the mobile browser footer in panels view/ catalog view | Improved. | |
| Cancel button is enabled while submitting a comment | Improved cancel button behaviour when user has added a comment. | |
| Release 2026.1.0 | ||
| Knowledge Base | ||
| 533126 | Knowledge base article details page | End users have access the full details of a KB article on a dedicated page. Each details page have a unique URL, which can be saved/shared and will always lead to the same article. Details page displays article name, details and last updated date (optional) of the article. Rich text is supported for the details attribute. |
| 533138 | Knowledge base articles category view page | End users can easily navigate through different categories to find the article. On opened category page, published articles are displayed as snippets with summary of the article, title and updated date (if present). A category page has unique URL that can be shared. |
| 533113 | Knowledge base articles page with list of categories | List of categories are visible on left-hand side of the Knowledge Base area when viewing article. |
| 533179 | Knowledge base articles and categories in search results | Knowledge base articles and categories are visible in search results. |
| 533205 | Search results view of knowledge base articles and categories | End users can search for KB articles using the global search function to quickly find relevant information. Search results page has a new tab for the KB articles. On the homepage search, quick results include a distinct tag with distinct color for KB articles and KB article categories. |
| Other Improvements | ||
| 533401 | Text field name is completely shown in the condition dialog |
Improved visuals in forms condition
|
Bug Fixes
| ID | Title | Release note |
|---|---|---|
| Release 2025.3.1 | ||
| CP-10510 | Adding multiple identical text blocks to ESS2 form causes some of them to become empty | Fixed. |
| CP-10573 | ESS2 missing FI translation for 'Catalog category' | Translation added. |
| CP-10577 | Assign catalog form dialog action buttons pushed out of view | Fixed. |
| ESP-15696 | Large images affect the structure of an announcement modal | Fixed. |
| ESP-16420 | Order now/add to cart button has wrong size (height) when there is image but no description | Fixed. |
| ESP-16486 | iPhone - missing image for catalog on search results | Fixed. |
| ESP-16488 | Add to Cart button remains active during submission | Fixed. |
| ESP-16494 | Search results are not cleared after navigation on mobile | Fixed the issue with search results on mobile UI. |
| Release 2025.3.2 | ||
| CP-10581 | UI breaks after trying to navigate to a panel while editing form | Fixed. |
| CP-10592/CP-10691 | Excel and OneNote cell copypaste issue | Microsoft copies content from it's applications in multiple formats, including image. Pasting image in the form input or text field, caused this image to be pasted as an attachment. Fix prevents paste action in the form field from affecting file attachment input. |
| CP-10750 | Defect in German localization of "shopping cart" in ESS2 | Fixed. |
| CP-10816 | ESS2 shopping cart bug with source/target attributes using filters and macros | Fixed. |
| CP-10822 | ESS2 catalog form admin view bug | Fixed the issue when admin edited a catalog form, and the form name was blank after saving. |
| CP-10830 | ESS2: Forms with hidden conditional fields with values cannot be added to shopping cart | Fixed. |
| CP-10841 | HHH000179 Warning logs when loading homepage component (log pollution) | Fixed Hibernate proxy narrowing warnings (HHH000179) that occurred when loading the ESS2 portal home page. |
| ESP-14136 | Whitespaces as value for conditional field can cause error | Fixed. |
| ESP-16397 | Conditional field skipped by tab navigation | Fixed. |
| ESP-17320 | Filled form data discarded when changing language | Fixed the issue when the user changes the language after filling data, the data is discarded without confirmation prompt. |
| Invalid Approval Configuration row cannot be removed, blocks saving | Fixed issue, when approval configuration cannot be removed. | |
| Requesting Items toggle goes off on Admin UI when changing the carousel category | Fixed. | |
| Focus after clicking on clear/remove button should not remove focus on select control | Fixed. | |
| Fix multi-select reorder items | Fixed. | |
| Release 2026.1.0 | ||
| CP-10775 | ESM System check shows ESS2 forms | The duplicate attribute codes check now excludes ESS2 system forms, consistent with how other system checks already handle them. |
| CP-10832 | ESS2 access group conditions are counted towards attribute uniqueness checks | Uniqueness check no longer covers access group condition data cards |
| CP-10855 | System check shows ESS2 attributes and classes | Old groups and their attributes are now properly deleted when a PresentationView is updated. A migration is included to clean up existing orphaned records. |
| CP-10959 | Resolution cropped | Fixed. |
| 533974 | Filled form data discarded when changing language | Fixed. |
| 548694 | Fix breadcrumb for panel group | Fixed. |
| 551326 | Hide or Show Due Date for Open Cases | Admin can specify to hide or show the Due Date field in General settings page. By default the setting defines due date visibility. |
| 555830 | Hard to navigate on keyboard/see focus state correctly on search results (filter) tabs | Improved the navigation with keyboard. |
| 557802 | Hibernate filters for entity data translations cause slowness | Fixed. |
| 561548 | Resolution cropped | Fixed. |
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