Executive Summary

We are thrilled to announce the release of Conversational AI Platform 26.2. This milestone release transforms the end-user experience with a brand-new, modern full-screen AI workspace, introduces official Microsoft Teams integration via M42 Assist, enables multi-conversation management, and delivers enhanced data privacy controls.

• Modern Full-Screen AI Workspace (Overlay Mode): A next-generation conversational interface inspired by modern AI assistants, featuring a full-screen layout, persistent sidebar history, and dedicated search integration.
• Official Microsoft Teams App (M42 Assist): Seamless integration with Microsoft Teams, bringing enterprise-grade conversational AI directly into everyday workplace workflows.
• Multi-Conversation Support: Maintain multiple parallel conversation threads within a single widget instance or Teams interface.
• Permanent Data Erasure (GDPR Compliance): Self-service, permanent deletion of chat history and attached files directly by end-users.
• Voicebot Campaign Control: Real-time queue visibility, campaign pause/restore actions, and enhanced speech recognition capabilities.

Technical Summary

Modern Full-Screen AI Workspace (Overlay Layout Mode)

The highlight of release 26.2 is the Overlay Layout Mode, a complete transformation of the traditional chatbot widget into a modern, full-screen AI assistant experience. Designed for self-service portals (e.g., PRO ESS / NEO), this layout redefines how users interact with enterprise AI.

Key Benefits & Enhancements:

• Immersive Full-Screen Experience: Replaces cramped chat popups with a spacious, focus-driven layout that reduces cognitive load and allows complex responses, tables, and guides to be read easily.
• Organized Conversation Panel: A collapsible sidebar organizes past conversations chronologically, enabling seamless switching between tasks with smooth pagination.
• Context Preservation: Users can jump across multiple topics without losing their place in current inquiries.
• Unified Host Search Integration: Blends conversational AI with existing portal search functionality, guiding users to relevant knowledge base articles alongside interactive chat.
• Mobile-First Responsive Design: Adapts fluidly across mobile, tablet, and desktop screens for a consistent experience on any device.
• AI Transparency & Custom Branding: Clear AI disclaimers set expectations, while customizable CSS color variables and updated brand logos allow full visual alignment with corporate identity.

Use Case: An employee resolving a complex HR or IT issue can review long-form step-by-step instructions in a distraction-free, full-screen interface, switch to a previous ticket thread in the sidebar to copy details, and search portal resources without closing the chat.

Deep Workplace Integration: M42 Assist for Microsoft Teams

With version 26.2, our official Microsoft Teams app, M42 Assist, is now officially published and available in the Teams Bot Store

Key Benefits & Features:

• AI Assistance Where You Work: Brings the full power of the Conversational AI platform directly into Microsoft Teams, where employees spend their workday.
• Configurable Channel Notifications: Fine-grained notification settings for Teams groups and channels, avoiding message fatigue.

Use Case: A team member can interact with M42 Assist directly within Microsoft Teams to request IT access, check policy details, or submit service desk requests without ever switching contexts or leaving the Teams app.

Parallel Threads (Multi-Conversation)

Users can now maintain multiple independent, parallel conversations simultaneously within a single widget or Teams session.

• Separate Threads for Separate Intentions: Allows users to run concurrent queries without mixing contexts or losing history.
• Backend Efficiency: New conversations are initialized in the backend only when the first message is sent, keeping resources lightweight.

Use Case: An employee reports an urgent printer malfunction in one conversation while simultaneously asking the assistant in another thread for instructions on booking a conference room.

Security, Privacy & Data Control (GDPR)

• Self-Service Data Erasure: End-users can permanently delete conversation threads and associated attachments directly from the chat interface.
• Automated Form Anonymization: Data submitted through SaleScript forms is automatically anonymized after a configurable time window.
• Enhanced Authentication Security: Enforces authentication across key sections, resolves WebSocket token refreshes cleanly, and removes legacy login methods.

Voicebot & Outbound Campaign Enhancements

• Campaign Management: Added Kill/Restore actions with confirmation, along with an Archived campaigns tab.
• Real-Time Visibility: Live Queue Preview allows supervisors to monitor call queue activity as it happens.
• High-Accuracy Speech Engines: Enhanced integration with Azure Speech Recognition and Whisper engines for improved voice recognition accuracy. 

Improvements & Bug Fixes