Introduction to ESS

Toni Tolvanen
2023-10-04T14:46:21Z

Efecte Self-Service (ESS) is a user-friendly, browser-based product designed to facilitate self-service for enterprise services, including IT and HR. Its graphically designed self-service tools introduce a new avenue for enhancing productivity. Users can monitor their service requests and incident reports online, in real time, and from a single location, regardless of their device.

This administration guide is designed for individuals tasked with setting up and maintaining the Efecte Self-Service product, ensuring its most effective utilization. The guide focuses on the following primary areas:

Overview: This section provides a comprehensive overview of Efecte Self-Service, offering specific details and insights from a service design perspective. It is useful reading for all administrative users.

Maintaining ESS: This section begins with setting up the basic service channels required for implementing any services in Efecte Self-Service, with a primary focus on administrators. Additionally, it describes the actual service creation and incident reporting options, making it beneficial for Service Owners and administrators alike.

Feedback Management: This section provides instructions for making organization-specific customizations to Efecte Self-Service. Covering topics from managing multiple sites to configuring various user types and languages, it is particularly targeted at system administrators.

Organizational Customizations: This section explains how to set up a brand new tenant in Efecte Self-Service and is intended specifically for Global administrators.

Setting up a New Tenant & Managing its Catalog: This section discusses specific cases of using Efecte Self-Service in conjunction with Efecte Identity Management.

EIM Connector Features: This section covers the main features and general usage of the EIM connector.

Best Practices for Designing ESS: This section provides recommendations on deploying and promoting the use of Efecte Self-Service.