Matrix42 Professional Service Management Tool Compliance with WCAG 2.2 AA Guidelines
Matrix42 Professional Service Management Tool Compliance with WCAG 2.2 AA Guidelines
Accessibility Statement
This statement applies to the Matrix42 Professional Service Management Tool software. This software is managed by Matrix42. It is designed to be used by as many people as possible, including persons with disabilities.
This software is designed to comply with the level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.2.
Our goal is that our products serve all our customers equally, regardless of their special needs, device or situation. We aim to invest in accessibility to an increasing extent when developing online services for our customers.
The service is not subject to the Act on the Provision of Digital Services, as it is not a publicly funded online service.
The accessibility of the service has been assessed by an external expert organization
Compliance Status
The product is not yet fully compliant with WCAG 2.2 AA guidelines. Below is a more detailed breakdown of the shortcomings found in version 2025.3:
Operable
Accessibility requirements, that are not met:
- 2.1.1 Keyboard – Parts of the page content is not fully accessible with keyboard.
- 2.4.3 Focus order – All content do not receive focus in meaningful content.
Understandable
Accessibility requirements, that are not met:
- 3.3.1 Error identification – The user is not informed about the failed validation of data types.
Preparation of this Statement
This accessibility statement concerns the new user interface of the Matrix42 Core & Pro. This statement was prepared on 28.3.2025.
The statement is based on an accessibility audit findings reported on 05/2024, that were fixed and released in several releases, using a combination of manual and automated testing.
Feedback
We welcome your feedback on the accessibility of this software. Please let us know if you encounter accessibility barriers:
Contact us by email: servicedesk(at)matrix42.com
Supervisory Authority
If you notice accessibility problems on the website, please provide feedback to us first, the website administrator. A response may take up to 14 days. If you are not satisfied with the response you receive or do not receive a response within two weeks, you can file a complaint with the Administrative Agency of Finland (opens a new tab). Their website explains in detail how to file a complaint and how the issue will be handled.
Contact Information for the Supervisory Authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
General Information About Accessibility Standards
General Information About the Accessibility Statement
Our goal is to ensure that our online services serve all our customers equally, regardless of their special needs, device, or situation. We strive to prioritize accessibility as we continue to develop our online services for our customers.
This report describes the conformance product with W3C’s Web Content Accessibility Guidelines (WCAG).
Matrix42 performs WCAG audits for its software periodically. Every deficit is taken into the roadmap for future product updates. All new features are specified, designed, implemented, and tested in accordance with the WCAG 2.2 AA requirements. Our development teams also utilize automated tests and make sure new user interface items will match WCAG 2.2 AA level requirements.
Accessibility Evaluation Standards
Web Content Accessibility Guidelines (WCAG) are developed through the W3C process in cooperation with individuals and organizations around the world to provide a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally. WCAG 2.2 is divided into three conformance levels (A, AA, AAA) because the success criteria are organized based on the impact they have on the design or visual presentation of the pages. Each level is defined based on a set of success criteria.
Standard levels
Note:
The standard level target for this tool is WCAG 2.2 Level AA.
Level A - Minimum
Success criteria are those which will have a high impact on a broad array of user populations. In other words, they (usually) do not focus on one type of disability alone. They will also have the lowest impact on the presentation logic and business logic of the site.
Level AA - General standard
Success criteria will also have a high impact on users. Sometimes only specific user populations will be impacted, but the impact is important. Adherence to these success criteria may impose changes to a system’s presentation logic or business
logic.
Level AAA - Advanced
Success criteria are often focused on improvements for specific user populations. They may be difficult or expensive to adhere to, depending on platform limitations.
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